/**
 * Support & Ratings Styles
 * Styling for support tickets, CSAT surveys, product reviews, and analytics
 */

:root {
    --primary: #1890ff;
    --success: #52c41a;
    --warning: #faad14;
    --error: #ff4d4f;
    --bg-dark: #141414;
    --bg-card: #1f1f1f;
    --bg-hover: #262626;
    --text-primary: #ffffff;
    --text-secondary: #8c8c8c;
    --border: #303030;
    --star-active: #faad14;
    --star-inactive: #434343;
}

/* ===========================
   SUPPORT TICKET STYLES
   =========================== */

.support-container {
    max-width: 1400px;
    margin: 0 auto;
    padding: 20px;
}

.support-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
}

.support-header h1 {
    font-size: 28px;
    font-weight: 700;
}

.btn-create-ticket {
    padding: 10px 20px;
    background: var(--primary);
    color: white;
    border: none;
    border-radius: 6px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
}

.btn-create-ticket:hover {
    background: #40a9ff;
}

/* Ticket List */
.tickets-list {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    overflow: hidden;
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
}

.tickets-table thead {
    background: var(--bg-dark);
    border-bottom: 1px solid var(--border);
}

.tickets-table th {
    padding: 12px 16px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
}

.tickets-table td {
    padding: 16px;
    border-bottom: 1px solid var(--border);
}

.tickets-table tr:last-child td {
    border-bottom: none;
}

.tickets-table tr:hover {
    background: var(--bg-hover);
    cursor: pointer;
}

/* Ticket Status Badges */
.status-badge {
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 600;
    display: inline-block;
}

.status-badge.open {
    background: rgba(24, 144, 255, 0.2);
    color: #1890ff;
}

.status-badge.in_progress {
    background: rgba(250, 173, 20, 0.2);
    color: #faad14;
}

.status-badge.resolved {
    background: rgba(82, 196, 26, 0.2);
    color: #52c41a;
}

.status-badge.closed {
    background: rgba(140, 140, 140, 0.2);
    color: #8c8c8c;
}

/* Priority Badges */
.priority-badge {
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
}

.priority-badge.low {
    background: rgba(82, 196, 26, 0.2);
    color: #52c41a;
}

.priority-badge.medium {
    background: rgba(250, 173, 20, 0.2);
    color: #faad14;
}

.priority-badge.high {
    background: rgba(255, 77, 79, 0.2);
    color: #ff4d4f;
}

.priority-badge.urgent {
    background: #ff4d4f;
    color: white;
}

/* Ticket Detail View */
.ticket-detail {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 24px;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 24px;
    padding-bottom: 24px;
    border-bottom: 1px solid var(--border);
}

.ticket-title {
    font-size: 24px;
    font-weight: 700;
    margin-bottom: 8px;
}

.ticket-meta {
    display: flex;
    gap: 12px;
    align-items: center;
    color: var(--text-secondary);
    font-size: 13px;
}

/* Ticket Chat */
.ticket-chat {
    max-height: 500px;
    overflow-y: auto;
    margin-bottom: 20px;
}

.chat-message {
    margin-bottom: 16px;
    padding: 12px 16px;
    border-radius: 8px;
    max-width: 80%;
}

.chat-message.user {
    background: rgba(24, 144, 255, 0.1);
    margin-left: auto;
}

.chat-message.agent {
    background: var(--bg-hover);
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 8px;
    font-size: 12px;
}

.message-author {
    font-weight: 600;
}

.message-time {
    color: var(--text-secondary);
}

.message-content {
    line-height: 1.5;
}

/* Chat Input */
.chat-input-container {
    display: flex;
    gap: 12px;
    padding: 16px;
    background: var(--bg-dark);
    border: 1px solid var(--border);
    border-radius: 8px;
}

.chat-input {
    flex: 1;
    padding: 10px 14px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 6px;
    color: var(--text-primary);
    font-size: 14px;
    resize: vertical;
}

.btn-send-message {
    padding: 10px 20px;
    background: var(--primary);
    color: white;
    border: none;
    border-radius: 6px;
    font-weight: 600;
    cursor: pointer;
}

.btn-send-message:hover {
    background: #40a9ff;
}

/* ===========================
   CSAT SURVEY MODAL
   =========================== */

.csat-modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.7);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10000;
}

.csat-modal {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    width: 90%;
    max-width: 500px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.4);
}

.csat-modal-header {
    padding: 20px 24px;
    border-bottom: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.csat-modal-header h3 {
    font-size: 20px;
    font-weight: 700;
}

.csat-close-btn {
    background: none;
    border: none;
    color: var(--text-secondary);
    font-size: 28px;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.csat-close-btn:hover {
    color: var(--text-primary);
}

.csat-modal-body {
    padding: 24px;
}

.csat-ticket-context {
    color: var(--text-secondary);
    font-size: 13px;
    margin-bottom: 24px;
}

.csat-rating-selector {
    text-align: center;
    margin-bottom: 24px;
}

.csat-stars {
    display: flex;
    justify-content: center;
    gap: 8px;
    margin-bottom: 12px;
}

.csat-star {
    font-size: 48px;
    color: var(--star-inactive);
    cursor: pointer;
    transition: all 0.2s;
}

.csat-star:hover,
.csat-star.selected {
    color: var(--star-active);
    transform: scale(1.1);
}

.csat-rating-label {
    color: var(--text-secondary);
    font-size: 14px;
}

.csat-feedback-section {
    margin-top: 24px;
}

.csat-feedback-section label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    font-size: 14px;
}

.csat-feedback-input {
    width: 100%;
    padding: 12px;
    background: var(--bg-dark);
    border: 1px solid var(--border);
    border-radius: 6px;
    color: var(--text-primary);
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
}

.csat-actions {
    display: flex;
    gap: 12px;
    margin-top: 16px;
}

.csat-submit-btn {
    flex: 1;
    padding: 12px;
    background: var(--primary);
    color: white;
    border: none;
    border-radius: 6px;
    font-weight: 600;
    cursor: pointer;
}

.csat-submit-btn:hover {
    background: #40a9ff;
}

.csat-skip-btn {
    padding: 12px 24px;
    background: transparent;
    color: var(--text-secondary);
    border: 1px solid var(--border);
    border-radius: 6px;
    cursor: pointer;
}

.csat-skip-btn:hover {
    color: var(--text-primary);
    border-color: var(--text-secondary);
}

/* Thank You State */
.csat-thank-you {
    text-align: center;
    padding: 40px 20px;
}

.csat-thank-you-icon {
    width: 64px;
    height: 64px;
    background: var(--success);
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 32px;
    margin: 0 auto 20px;
}

.csat-thank-you h3 {
    font-size: 20px;
    margin-bottom: 12px;
}

.csat-thank-you p {
    color: var(--text-secondary);
}

/* ===========================
   STAR RATING COMPONENT
   =========================== */

.star-rating-display {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.star {
    color: var(--star-active);
    font-size: 16px;
}

.star.star-full {
    color: var(--star-active);
}

.star.star-half {
    color: var(--star-active);
    opacity: 0.5;
}

.star.star-empty {
    color: var(--star-inactive);
}

.rating-value {
    font-weight: 600;
    margin-left: 4px;
}

/* Star Selector */
.star-rating-selector {
    display: inline-flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
}

.star-rating-selector .star {
    font-size: 40px;
}

.star-selectable {
    color: var(--star-inactive);
    cursor: pointer;
    transition: all 0.2s;
}

.star-selectable:hover,
.star-selectable.selected {
    color: var(--star-active);
    transform: scale(1.15);
}

.rating-label {
    font-size: 14px;
    color: var(--text-secondary);
}

/* ===========================
   RATING DISTRIBUTION
   =========================== */

.rating-distribution {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.rating-bar-row {
    display: grid;
    grid-template-columns: 40px 1fr 40px;
    gap: 12px;
    align-items: center;
}

.rating-bar-label {
    font-size: 13px;
    font-weight: 600;
}

.rating-bar-container {
    height: 8px;
    background: var(--bg-hover);
    border-radius: 4px;
    overflow: hidden;
}

.rating-bar-fill {
    height: 100%;
    background: var(--star-active);
    transition: width 0.3s ease;
}

.rating-bar-count {
    font-size: 13px;
    color: var(--text-secondary);
    text-align: right;
}

/* ===========================
   REVIEW CARD
   =========================== */

.review-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 20px;
    margin-bottom: 16px;
}

.review-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 16px;
}

.review-author {
    display: flex;
    gap: 12px;
    align-items: center;
}

.review-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    object-fit: cover;
}

.review-author-info {
    display: flex;
    flex-direction: column;
}

.review-author-name {
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 8px;
}

.verified-badge {
    padding: 2px 8px;
    background: rgba(82, 196, 26, 0.2);
    color: #52c41a;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
}

.review-date {
    font-size: 12px;
    color: var(--text-secondary);
}

.review-body {
    margin-bottom: 16px;
}

.review-title {
    font-size: 16px;
    font-weight: 600;
    margin-bottom: 8px;
}

.review-comment {
    line-height: 1.6;
    color: var(--text-secondary);
}

.review-tags {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 12px;
}

.review-tag {
    padding: 4px 10px;
    background: var(--bg-hover);
    border: 1px solid var(--border);
    border-radius: 4px;
    font-size: 12px;
}

.review-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-top: 16px;
    border-top: 1px solid var(--border);
}

.review-helpful-btn,
.review-flag-btn,
.review-edit-btn,
.review-delete-btn {
    padding: 6px 12px;
    background: transparent;
    border: 1px solid var(--border);
    border-radius: 6px;
    color: var(--text-secondary);
    font-size: 13px;
    cursor: pointer;
}

.review-helpful-btn:hover,
.review-flag-btn:hover,
.review-edit-btn:hover {
    color: var(--text-primary);
    border-color: var(--text-secondary);
}

.review-delete-btn:hover {
    color: var(--error);
    border-color: var(--error);
}

.review-owner-actions {
    display: flex;
    gap: 8px;
}

/* ===========================
   ANALYTICS DASHBOARD
   =========================== */

.analytics-dashboard {
    max-width: 1600px;
    margin: 0 auto;
    padding: 20px;
}

/* KPI Cards */
.kpi-cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 20px;
    margin-bottom: 32px;
}

.kpi-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 20px;
}

.kpi-value {
    font-size: 32px;
    font-weight: 700;
    margin-bottom: 8px;
}

.kpi-label {
    color: var(--text-secondary);
    font-size: 13px;
    margin-bottom: 12px;
}

.kpi-change {
    font-size: 14px;
    font-weight: 600;
}

.kpi-change.positive {
    color: var(--success);
}

.kpi-change.negative {
    color: var(--error);
}

/* Charts */
.chart-container {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 24px;
    margin-bottom: 24px;
}

.chart-container h3 {
    margin-bottom: 20px;
    font-size: 18px;
}

.chart-canvas {
    max-height: 400px;
}

/* Agent Performance Table */
.agent-performance-table {
    width: 100%;
    border-collapse: collapse;
}

.agent-performance-table thead {
    background: var(--bg-dark);
    border-bottom: 1px solid var(--border);
}

.agent-performance-table th {
    padding: 12px 16px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
}

.agent-performance-table td {
    padding: 16px;
    border-bottom: 1px solid var(--border);
}

.agent-name {
    font-weight: 600;
}

.agent-email {
    font-size: 12px;
    color: var(--text-secondary);
}

.csat-score,
.sla-compliance {
    padding: 4px 8px;
    border-radius: 4px;
    font-weight: 600;
    text-align: center;
}

.csat-score.good,
.sla-compliance.good {
    background: rgba(82, 196, 26, 0.2);
    color: #52c41a;
}

.csat-score.medium,
.sla-compliance.medium {
    background: rgba(250, 173, 20, 0.2);
    color: #faad14;
}

.csat-score.poor,
.sla-compliance.poor {
    background: rgba(255, 77, 79, 0.2);
    color: #ff4d4f;
}

/* ===========================
   CREATOR RATINGS DASHBOARD
   =========================== */

.creator-dashboard {
    max-width: 1400px;
    margin: 0 auto;
    padding: 20px;
}

.dashboard-grid {
    display: grid;
    grid-template-columns: 400px 1fr;
    gap: 24px;
    margin-bottom: 32px;
}

/* Overall Rating Card */
.overall-rating-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 24px;
}

.overall-rating-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
}

.overall-rating-header h2 {
    font-size: 20px;
}

.rating-period-selector select {
    padding: 6px 12px;
    background: var(--bg-dark);
    border: 1px solid var(--border);
    border-radius: 6px;
    color: var(--text-primary);
    cursor: pointer;
}

.rating-score-large {
    text-align: center;
    padding: 24px 0;
    border-bottom: 1px solid var(--border);
    margin-bottom: 24px;
}

.score-value {
    font-size: 56px;
    font-weight: 700;
    margin-bottom: 8px;
}

.score-stars {
    font-size: 24px;
    color: var(--star-active);
    margin-bottom: 8px;
}

.score-count {
    color: var(--text-secondary);
    font-size: 14px;
}

.overall-rating-footer {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    padding-top: 24px;
    border-top: 1px solid var(--border);
}

.stat-box {
    text-align: center;
}

.stat-value {
    font-size: 24px;
    font-weight: 700;
    margin-bottom: 4px;
}

.stat-label {
    font-size: 12px;
    color: var(--text-secondary);
}

/* Product Ratings Table */
.product-ratings {
    width: 100%;
    border-collapse: collapse;
}

.product-ratings thead {
    background: var(--bg-dark);
}

.product-ratings th {
    padding: 12px 16px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
}

.product-ratings td {
    padding: 16px;
    border-bottom: 1px solid var(--border);
}

.product-name {
    font-weight: 600;
}

.product-type {
    font-size: 12px;
    color: var(--text-secondary);
}

.trend-indicator {
    font-weight: 600;
}

.trend-indicator.positive {
    color: var(--success);
}

.trend-indicator.negative {
    color: var(--error);
}

.trend-indicator.neutral {
    color: var(--text-secondary);
}

/* Recent Reviews Feed */
.reviews-feed {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.review-feed-item {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 20px;
}

.review-feed-item.low-rating {
    border-color: var(--error);
    border-width: 2px;
}

.review-product {
    font-size: 13px;
    color: var(--text-secondary);
}

.creator-response {
    margin-top: 16px;
    padding: 12px;
    background: var(--bg-hover);
    border-left: 3px solid var(--primary);
    border-radius: 6px;
}

.response-header {
    font-size: 12px;
    color: var(--text-secondary);
    margin-bottom: 8px;
}

.needs-response-badge {
    padding: 4px 10px;
    background: rgba(250, 173, 20, 0.2);
    color: #faad14;
    border-radius: 4px;
    font-size: 12px;
    font-weight: 600;
}

/* Low Rating Alerts */
.low-rating-alerts {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 24px;
}

.alert-header {
    margin-bottom: 20px;
}

.alert-header h3 {
    font-size: 18px;
    color: var(--warning);
}

.alerts-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.alert-item {
    display: flex;
    gap: 16px;
    padding: 16px;
    background: var(--bg-hover);
    border: 1px solid var(--border);
    border-radius: 8px;
}

.severity-badge {
    padding: 6px 12px;
    border-radius: 6px;
    font-weight: 700;
    white-space: nowrap;
}

.severity-badge.rating-1,
.severity-badge.rating-2 {
    background: var(--error);
    color: white;
}

.alert-content {
    flex: 1;
}

.alert-product {
    font-size: 12px;
    color: var(--text-secondary);
    margin-bottom: 4px;
}

.alert-title {
    font-weight: 600;
    margin-bottom: 4px;
}

.alert-comment {
    font-size: 13px;
    color: var(--text-secondary);
}

.alert-actions {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.btn-respond-urgent,
.btn-view-details,
.btn-view-reviews,
.btn-respond {
    padding: 8px 16px;
    border: 1px solid var(--border);
    border-radius: 6px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    white-space: nowrap;
}

.btn-respond-urgent {
    background: var(--error);
    color: white;
    border: none;
}

.btn-respond-urgent:hover {
    background: #ff7875;
}

.btn-view-details,
.btn-view-reviews {
    background: transparent;
    color: var(--text-secondary);
}

.btn-view-details:hover,
.btn-view-reviews:hover {
    color: var(--text-primary);
    border-color: var(--text-secondary);
}

.btn-respond {
    background: var(--primary);
    color: white;
    border: none;
}

.btn-respond:hover {
    background: #40a9ff;
}

/* Response Form */
.response-form {
    margin-top: 16px;
    padding: 16px;
    background: var(--bg-dark);
    border: 1px solid var(--border);
    border-radius: 8px;
}

.response-textarea {
    width: 100%;
    padding: 12px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 6px;
    color: var(--text-primary);
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
}

.response-form-actions {
    display: flex;
    gap: 12px;
    margin-top: 12px;
}

.btn-submit-response,
.btn-cancel {
    padding: 10px 20px;
    border: none;
    border-radius: 6px;
    font-weight: 600;
    cursor: pointer;
}

.btn-submit-response {
    background: var(--primary);
    color: white;
}

.btn-submit-response:hover {
    background: #40a9ff;
}

.btn-cancel {
    background: transparent;
    color: var(--text-secondary);
    border: 1px solid var(--border);
}

.btn-cancel:hover {
    color: var(--text-primary);
    border-color: var(--text-secondary);
}

/* Responsive Design */
@media (max-width: 1024px) {
    .dashboard-grid {
        grid-template-columns: 1fr;
    }

    .kpi-cards-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 768px) {
    .kpi-cards-grid {
        grid-template-columns: 1fr;
    }

    .alert-item {
        flex-direction: column;
    }

    .alert-actions {
        flex-direction: row;
    }
}